...that treating someone like a human DOES get noticed. Most of the time, people (myself included) tend to think that the regular, simple things they do don't get noticed - that no one will care if they are nice, so they don't go out of their way to be. They just do their job without any "extras." Today, I was not overly kind (at least I don't think so - though I did make a little more conversation than necessary and I did smile instead of not smiling, even though nothing pleasant was happening)...I did not do anything special...but today a client said to her mother in front of me, about me: "See - her attitude is so nice. THAT is what you call good customer service." She turned to me. "THANK YOU," she said with real emphasis. It made me realize that they are used to be treated badly. All I had done was tell them I was sorry they had to come a long way in the freezing cold. All I had done was apologize for the wait. All I had done was smile and talk to the little girl that accompanied them. There were several things about the situation that could have led me to be annoyed, or even just unresponsive. I could have gone through the motions, since my day was busy and they weren't in good moods. But I treated them like humans, because they are humans. I gave respect, without the expectation that I would get it back. And to my surprise, I was THANKED just for being normal and nice.
Today I am thankful for...
...getting to leave work one hour early. My evening therefore started earlier, which means it can end earlier! That means more sleep for me tonight, which is very appreciated. It also means I didn't have to drive in the snow we got after 4:00 pm.
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